Interaction History
| NID | Interaction Date | Interaction Type | Service Type | Notes |
|---|---|---|---|---|
| 91561 | 2025-04-08 | Phone Call | Care Call | 4-1-2025 The former neighbor called to update her phone number and to let me know that she is doing well. She has settled into her new apartment, is working part time at Krystal's, attending church regularly and is staying clean and sober...though she no longer lives at the site, I wanted capture this and update this in her LAS. She also disclosed that she has paid off her IRS income tax balance and is free to file her 23-24 taxes. |
| 91561 | 2025-04-08 | Phone Call | Counseling | 4-1-2025 The former neighbor called to update her phone number and to let me know that she is doing well. She has settled into her new apartment, is working part time at Krystal's, attending church regularly and is staying clean and sober...though she no longer lives at the site, I wanted capture this and update this in her LAS. She also disclosed that she has paid off her IRS income tax balance and is free to file her 23-24 taxes. |
| 91561 | 2025-01-21 | In Person Visit | Care Call | 12-16-2024 Delivered food box to her residence 12-19-2024 Provided her with a list of free internet locations near her 1-07-2025 Informed of her new job at Krystal's, also requested washer and dryer 1-21-2025 Had questions about applying for disability...instructed her to call or visit her nearest SSI office |
| 91561 | 2025-01-21 | In Person Visit | Food Box | 12-16-2024 Delivered food box to her residence 12-19-2024 Provided her with a list of free internet locations near her 1-07-2025 Informed of her new job at Krystal's, also requested washer and dryer 1-21-2025 Had questions about applying for disability...instructed her to call or visit her nearest SSI office |
| 91561 | 2025-01-21 | In Person Visit | Workforce Development | 12-16-2024 Delivered food box to her residence 12-19-2024 Provided her with a list of free internet locations near her 1-07-2025 Informed of her new job at Krystal's, also requested washer and dryer 1-21-2025 Had questions about applying for disability...instructed her to call or visit her nearest SSI office |
| 91561 | 2024-11-13 | Phone Call | Care Call | 10-29-2024 Informed her that her housing application was complete and that we only need to upload required documents |
| 91561 | 2024-11-07 | Phone Call | Housing | Assisted with completing online application for Saint's Court apartments |
| 91561 | 2024-10-24 | Phone Call | Housing | 10-15-2024 Is currently at a rehab facility in Chattanooga. Will be released next month and would like to apply to live at Saints Court apartments to get away from the North Memphis apartment and area where she currently arrives. (lease will be up in about 6 months) |
| 91561 | 2024-08-01 | In Person Visit | Sack Lunch | |
| 91561 | 2024-07-31 | In Person Visit | Clothes | |
| 91561 | 2024-07-31 | In Person Visit | Sack Lunch | |
| 91561 | 2024-06-24 | In Person Visit | Sack Lunch | |
| 91561 | 2024-04-09 | Phone Call | Counseling | 4-9-2024 The client requested and received contact info for Christ Community Jefferson location. She also informed me that she was no longer working at Picadilly. |
| 91561 | 2024-02-19 | In Person Visit | Visitation | the neighbor updated her number |
| 91561 | 2024-02-13 | In Person Visit | Counseling | ON 2/6/24, THE NEIGHBOR CONFIRMED AN APPOINTMENT WITH CHRISTY. |
| 91561 | 2024-02-12 | Phone Call | Counseling | 2-12-2024 She followed up with Chickasaw application completion and is also open to a nice 1 bedroom apartment that has a good property manager. She'd prefer places near downtown, or near poplar. I will update case management. |
| 91561 | 2024-02-05 | Phone Call | Counseling | 2-4-2024 She was informed that we would work on her Chickasaw Place application this week. She expressed readiness to move. |
| 91561 | 2024-01-30 | Phone Call | Counseling | 1-30-2024 Will be applying for a dishwasher position at Picadilly between 2-4 today. Also asked that I remind case management to reapply at Chickasaw Place for her. Email was sent. |
| 91561 | 2024-01-19 | Phone Call | Care Call | 1/18/2024 She is in a room at Hospitality Hub. She is waiting for a response for her application at Highland Heights. She would also like to reenter her application for Chickasaw Place. They called her when she was without access to a phone, therefore knocking her off of the waitlist. |
| 91561 | 2024-01-08 | Phone Call | Counseling | 1-8-2024 I assisted her with directions to Fresh Start Staffing from her location. She also requested assistance reapplying at Chickasaw Place since she didn't have a working number when they attempted to contact her the 1st time. I will reach out to the caseworker who assisted her previously. |
| 91561 | 2023-12-14 | Phone Call | Counseling | on 12/13/23, the neighbor video called stating that she wants to reapply at Chickasaw place and talk to Ms. Christy. |
| 91561 | 2023-03-16 | In Person Visit | Counseling | Discussed CAAP appointment and Door of HOPE services |
| 91561 | 2022-12-22 | In Person Visit | Housing | She has gotten moved into her new apartment and stopped by the office Tuesday to retrieve the television that I was storing for her here at the site. She wanted to leave it somewhere safe until she got stable housing because the TV was a gift from us for adopt a senior last Christmas. |
| 91561 | 2022-12-01 | In Person Visit | Housing | She surprised me with an office visit and let me know that she's been approved for Hope Heights apartments. |
| 91561 | 2022-12-01 | In Person Visit | Counseling | She is still working both of her jobs, though the hotel job didn't have her on schedule this week because it's been slow. She is still going strong cleaning City Hall. |
| 91561 | 2022-12-01 | In Person Visit | Financial Assistance - Other | I dropped her off at the bus stop down the street so that she could get to work on time. |
| 91561 | 2022-10-19 | Video Call | Housing | She let me know that she applied for residence at Door of Hope but prefers to stay in a duplex. |
| 91561 | 2022-10-13 | Phone Call | Housing | Met with Neighbor to review properties/apply for new housing . Provided information/encouragement on maintaining sobriety |
| 91561 | 2022-10-03 | Phone Call | Housing | Discussed current rental opportunities available and area preference. Received update on sobriety. Currently working downtown( 3 months) and utilizing services of salvation army. follow up call set for Friday. |
| 91561 | 2022-09-23 | Video Call | Housing | I completed an internal referral for her since the waitlist is so long for Chickasaw. She has already applied at Hope Heights on Madison. |
| 91561 | 2022-09-13 | Video Call | Housing | She is on the waitlist at Chickasaw, but wants to know if she has any other options because they told her that it would probably take about 2 years for her to move to the top of the list. |
| 91561 | 2022-09-13 | Text Message | She updated her contact info. | |
| 91561 | 2022-08-29 | Video Call | Workforce Development | She informed me this morning that although Holiday Inn was giving her the runaround, she was hired at Mason Pro Cleaning Service, cleaning City Hall downtown. She is working part time (18 hours or less) in order to continue receiving her SSI benefits. |
| 91561 | 2022-08-22 | Video Call | She begins a job at Holiday Inn downtown tomorrow. She is very excited and proud of herself. | |
| 91561 | 2022-08-22 | Video Call | Housing | She is currently on the waiting list at Chickasaw but she is still currently homeless. She is however, staying at the Salvation Army and stated that after the renovations, it is very beautiful and she feels good staying there until she receives permanent housing. |
| 91561 | 2022-05-11 | Phone Call | Survey/Census | updated LAS |
| 91561 | 2022-04-19 | In Person Visit | Housing | She asked me to keep a couple of important items, including important documents for her until she gets settled in her new residence. |
| 91561 | 2022-04-19 | In Person Visit | Sharing Day | received items |
| 91561 | 2022-04-11 | In Person Visit | Sharing Day | Distributed food items to Neighbor |
| 91561 | 2022-04-11 | In Person Visit | Financial Assistance - Other | Received assistance to complete tax documents |
| 91561 | 2022-04-11 | In Person Visit | Housing | reviewed recent eviction notice, scheduled visit to complete additional housing applications. |
| 91561 | 2022-04-11 | Phone Call | Housing | I attempted to call her so that she could come by the office to meet with Christy to find alternative housing. I also messaged her, but she has not yet responded. |
| 91561 | 2022-04-08 | In Person Visit | Financial Assistance - Other | She came for me to check the status of her social security retirement application. She was approved! Her payments of $161 will begin in July. She was very happy to hear that. |
| 91561 | 2022-04-08 | In Person Visit | Bible Study | attended this week |
| 91561 | 2022-04-05 | In Person Visit | Counseling | She was still a bit shaken up from the day before because the fire was set in her daughter's apartment. After I assisted her with taking the items that she got from our Sharing Day home, I prayed with her. |
| 91561 | 2022-04-01 | In Person Visit | Sharing Day | received items this week |
| 91561 | 2022-03-28 | In Person Visit | Sharing Day | received items 3/24 |
| 91561 | 2022-03-28 | In Person Visit | Workforce Development | job fair - LSI Staffing |
| 91561 | 2022-03-25 | In Person Visit | Financial Assistance - Other | We checked the status of her social security application and she updated her phone number. |
| 91561 | 2022-03-23 | In Person Visit | Sharing Day | received items 3/17 |
| 91561 | 2022-03-15 | In Person Visit | Sharing Day | received assorted food items 3/10 |
| 91561 | 2022-03-15 | In Person Visit | She brought me a birthday card! She got the management office and groundskeeper to sign it as well. It was very thoughtful and sweet of her. | |
| 91561 | 2022-03-11 | In Person Visit | Financial Assistance - Other | I assisted her with completing the paperwork that she needed to fill out to get free assistance with filing her income tax through the Red Cross. |
| 91561 | 2022-03-11 | In Person Visit | Bible Study | attended 3/9 |
| 91561 | 2022-03-11 | In Person Visit | She attended the virtual Child Advocacy class. | |
| 91561 | 2022-03-07 | Video Call | Financial Assistance - Other | She wants to know about free dental care because she is having problems with her teeth. Christy is looking up some locations for her. |
| 91561 | 2022-03-07 | Phone Call | Financial Assistance - Other | she requested some more reading glasses while she searches for the ones that I already provided to her |
| 91561 | 2022-02-28 | In Person Visit | She was assisted with checking the status of her social security retirement application. | |
| 91561 | 2022-02-25 | Phone Call | Survey/Census | Completed the "We Want to Hear from You" survey online. |
| 91561 | 2022-02-25 | Video Call | She let me know that she was sending a young lady who lives near her to the office to meet me. I instructed her to give her my contact number as well and thanked her for connecting us. | |
| 91561 | 2022-02-25 | In Person Visit | Survey/Census | signed for and received her Walmart gift card |
| 91561 | 2022-02-17 | Video Call | Financial Assistance - Other | I assisted her with completing her social security retirement benefit online application. I also printed a copy of her confirmation page to keep with her records. We will follow up to check the status of her application next month. |
| 91561 | 2022-02-17 | In Person Visit | CSA Application | She received her SSI confirmation page copy and showed me her CSA letter showing that she has $800 pending towards her account. She said that it will last her the entire year until she's eligible to reapply again. |
| 91561 | 2022-02-16 | In Person Visit | Clothes | Site Giveaway 2/10/22 |
| 91561 | 2022-02-16 | Phone Call | Survey/Census | survey check in |
| 91561 | 2022-02-15 | In Person Visit | Clothes | She received a couple pair of shoes from the clothes closet. |
| 91561 | 2022-02-15 | In Person Visit | Financial Assistance - Other | She brought the SSI letter that she received in the mail and I made a copy to put in her files so that we can begin work on her application. |
| 91561 | 2022-02-07 | Phone Call | Counseling | She called me Thursday to make sure that I wasn't trying to get to work with ice on the ground. I confirmed that she had power and food. |
| 91561 | 2022-02-07 | In Person Visit | Financial Assistance - Other | She stopped by the site to speak and to talk about when her letter from the social security office should be arriving in the mail, so that we can complete her application. |
| 91561 | 2022-02-01 | In Person Visit | Outreach Food Items | She received food. |
| 91561 | 2022-01-27 | In Person Visit | Cody assisted her with something pertaining to her phone. Her internet has been acting up at home and we were able to schedule a technician to come out to look at her device Saturday morning. | |
| 91561 | 2022-01-26 | In Person Visit | She donated a large can of Bush's baked beans and some large trash bags to our site. I thanked her for thinking of us. | |
| 91561 | 2022-01-25 | Walk in | Financial Assistance - Other | Ms. Green stopped by the office for help with addressing a letter she had received about her utility assistance not being able to be processed. She was missing a form that she was able to get from the apartment office. I helped her email the form and got the issue resolved. |
| 91561 | 2022-01-25 | Video Call | Financial Assistance - Utilities | I informed her that CSA would process her application between today and January 31. She also plans to come by the office today so that I can help her access the rest of her emails. |
| 91561 | 2022-01-25 | In Person Visit | Financial Assistance - Other | We completed her online account for SSI and are waiting for a letter containing her activation code in order to complete her online application. It should arrive in 15-20 days. |
| 91561 | 2022-01-25 | In Person Visit | Financial Assistance - Other | We also attempted to call her EBT case manager as well concerning her case. She is being asked for pay stubs and she hasn't worked in months. Everything that was asked for was already faxed. She doesn't currently have a working number, so I left mine instead and will just video call her whenever the case worker contacts me. |
| 91561 | 2022-01-20 | Video Call | Financial Assistance - Other | We began her SS retirement application. |
| 91561 | 2022-01-18 | In Person Visit | Financial Assistance - Other | We attempted to contact her caseworker to discuss a letter that she'd recently received. We also set an appointment to begin her SSI application tomorrow. |
| 91561 | 2022-01-13 | Walk in | Financial Assistance - Other | Mrs. Green stopped by the office and asked to use the phone to make a few phone calls. She said that she needed some kind of help with social security, but despite how I asked, I could not get her to be able to tell me exactly what she needed, so unfortunately I was not able to help her with that. |
| 91561 | 2022-01-12 | In Person Visit | Christmas Basket | received 12/17 |
| 91561 | 2022-01-10 | Walk in | Food Box | Mrs. Debbie stopped by the office to pick up some of the shoes that we had donated. While she was here so asked for some food, so I was able to give her a couple bags of food. |
| 91561 | 2021-12-20 | Walk in | Counseling | Ms. Green came by the office to talk with Ms. Tab. |
| 91561 | 2021-12-13 | Walk in | Financial Assistance - Utilities | Ms. Green came in with a question about her MLGW bill. |
| 91561 | 2021-12-02 | Walk in | Financial Assistance - Rent | Ms. Green came by to ask for help with her CSA application |
| 91561 | 2021-11-30 | Walk in | Counseling | Ms. Green stopped by the office for help with her phone and SNAP recertification. While here she informed Ms. Tabitha that she had attended pursuit of God on Sunday. |
| 91561 | 2021-11-23 | Walk in | Financial Assistance - Other | Ms. Green stopped by and asked if I could help her do two things. 1. Help her set up a cashapp account on her phone because her friend was going to send her some money. and 2. Call the EBT customer care line to get a new card sent out to her since she lost the one she had |
| 91561 | 2021-11-18 | Video Call | Counseling | She let me know that she'd lost her EBT card again, but in speaking with her, I gathered that her estranged husband possibly has it. She said that she wants to get a replacement after the holidays. I encouraged her to try to contact him to return it, so that she won't have to go through that process again. |
| 91561 | 2021-11-17 | Phone Call | Counseling | Tabitha called to check in with Ms. Debbie to see how she was doing since she hadn't heard from her in a couple days |
| 91561 | 2021-11-17 | Walk in | Bible Study | Participated in the Women’s Bible Study on Wednesday 11.17.21 |
| 91561 | 2021-11-11 | Walk in | Counseling | Ms. Debbie stopped the the office and asked Tab to make some copies of a letter for her |
| 91561 | 2021-11-11 | Video Call | She called to see if she'd left her book that contained her important info at our office. I told her that I would let her know when I made it to the site. I then informed her that it wasn't here. | |
| 91561 | 2021-11-08 | Walk in | Counseling | Ms. Debbie stopped by the office on 11.5.21 to use our phone and to ask Tabitha to help her with DHS verification |
| 91561 | 2021-11-04 | Walk in | Financial Assistance - Other | Ms. Green came by the office to ask if Tabitha could assist her with activating her EBT card. |
| 91561 | 2021-11-02 | Walk in | Financial Assistance - Other | She came in to use the phone to activate her replacement utility debit card and to check the balance. |
| 91561 | 2021-11-02 | Walk in | Financial Assistance - Other | I assisted her with calling to find the status of her replacement EBT card. |
| 91561 | 2021-10-28 | Walk in | Bible Study | participated in women's bible study 10.27.21 |
| 91561 | 2021-10-25 | Walk in | Bible Study | attended the Women's Bible Study on 10.20.21 |
| 91561 | 2021-10-25 | Walk in | Financial Assistance - Other | Ms. Debbie stopped by to see if we could help her obtain a Bus Pass. |
| 91561 | 2021-10-25 | Walk in | Counseling | Ms. Green stopped by Friday 10.22.21 to see if we could help her call to get her SNAP benefits re-instated. She also dropped off a thank you card for Ms. Tab. |
| 91561 | 2021-10-25 | Walk in | Financial Assistance - Other | Debbie came by the office to ask Ms. Tab for help in contacting Beverly about having her SNAP benefits re-instated. |
| 91561 | 2021-10-21 | Phone Call | Financial Assistance - Rent | NCC paid 352.00 for Rental assistance. |
| 91561 | 2021-10-19 | Walk in | Outreach Food Items | Ms. Debbie came by and asked if we had any chicken broth in the food pantry. I gave her some and we talked for a minute about how she was feeling. She said she felt like she was in a much better place. |
| 91561 | 2021-10-19 | In Person Visit | Financial Assistance - Rent | I stopped by to visit with Ms. Debbie to see how she was doing and to let her know that NCC would be covering her rent this month. She was very concerned about this and wanted to know that she would be covered if she accepted drug treatment. |
| 91561 | 2021-10-19 | Walk in | Hygiene Items | She requested soap and tissue. I provided her with laundry detergent as well because she needs financial help washing her clothes. She says that it costs 1.75 to wash a load. I will go by the laundromat on site to verify. |
| 91561 | 2021-10-19 | In Person Visit | Counseling | After speaking with Christy yesterday, she expressed that she was open to receiving drug treatment. Christy plans on referring her to Serenity. After speaking with Ms. Debbie today, she is still open to support, but she desires outpatient treatment now. I will let Christy speak with her to assist her in making her final decision. |
| 91561 | 2021-10-05 | Phone Call | Financial Assistance - Rent | She called to check the status of her financial request form. I explained to her that her application has to go through an approval process and would let her know when I heard anything. |
| 91561 | 2021-10-05 | Phone Call | Counseling | She was able to express her feelings about her current financial situation and the possibility that she would have to move out. She says that she no longer wants to live at this site but has no idea where she would want to live if she has the option to move. I suggested that she talk to a professional. She said that she was not interested. (10-04) |
| 91561 | 2021-10-05 | In Person Visit | Counseling | I stopped to speak with her on my way into work this morning and she informed me that she did have a change of heart after our conversation yesterday. She spoke with trusted counsel about how she was feeling and stated that she was in a much better place mentally and emotionally. |
| 91561 | 2021-09-28 | Walk in | Financial Assistance - Rent | I initially spoke with her over the phone and she let me know that she was no longer working and that she needed assistance with rent for next month. Her last day on the job was September 21. I completed the financial request form for her and she brought in the required documents. |
| 91561 | 2021-09-28 | Phone Call | At her request, I contacted HR for her in an attempt to get a separation letter emailed to me for our records. They informed us that it was up to the general manager to provide it, but it was optional for them and is done out of courtesy to the former employee. As now, the general manager is declining to provide the document. (McDonald's: 905 Union) | |
| 91561 | 2021-09-27 | Walk in | Hygiene Items | requested and received wipes and mask |
| 91561 | 2021-09-27 | Walk in | Counseling | She let me know that she was tired of living over here because she didn't fit in with the residents. She also stated that she'd been spending a lot of time downtown. She said that she was okay and just wanted to have a good time and enjoy herself. This concerned me because of her history. She wouldn't share with me if anything has happened to help her come to this realization. I prayed for her and got her to promise me that she would keep me updated on her safety and answer the phone if I call to check on her. |
| 91561 | 2021-08-31 | In Person Visit | Financial Assistance - Other | She caught me as I was driving onto the site Monday morning and asked if I could drop her off at the bus stop in front of her bank so that she could get the documents that she needed for her case management appointment with DHS. I took her and she was very thankful that her bus ride would be shortened. |
| 91561 | 2021-08-26 | Phone Call | Clothes | She requested black work pants in 5/6 or 7/8 or medium. I was unable to locate any in her size in our clothes closet, but I did reach out to the warehouse. |
| 91561 | 2021-08-26 | Walk in | Hygiene Items | She requested a pack of wipes. |
| 91561 | 2021-08-24 | Phone Call | She let me know that she received her 2nd dose of the COVID-19 vaccine Monday, 8/23/2021. | |
| 91561 | 2021-08-23 | Phone Call | Survey/Census | Completed |
| 91561 | 2021-08-12 | Phone Call | Survey/Census | attempted to contact her to complete survey |
| 91561 | 2021-08-12 | Text Message | Outreach Food Items | sent text and pic about food giveaway items Wednesday |
| 91561 | 2021-08-12 | Text Message | Survey/Census | Sent a text requesting she answer the survey/census |
| 91561 | 2021-07-29 | Walk in | Clothes | She requested a pair of black work pants in sizes 5 or 7. I found her a pair and will see if I can locate 1 or 2 more for her. |
| 91561 | 2021-07-29 | Walk in | Financial Assistance - Utilities | She initially came by the office to complete another CSA form because she thought that the first one that I'd assisted her with had not been accepted because she'd received a letter from them. After getting her to bring me the letter to see for myself, it was determined that that was not the case, and that they'd just sent an application encouraging people who have not applied to apply for assistance. I just added the blank application and copies that I'd made to her case file. |
| 91561 | 2021-07-29 | Walk in | GOAL REACHED: She was hired at McDonald's on Union Ave around 7/19/2021. She works part time for 10.50/hr. (job descriptions: drive through cashier, cleans lobby and bathrooms and grills) | |
| 91561 | 2021-07-16 | Phone Call | After learning from Ms. Hattie that CIGNA would provide 10 1st doses with the 2nd doses that they were administering Thursday, I let Ms. Debbie know and she was able to get her vaccine. I ended up transporting another resident over for her 2nd shot, so Ms. Debbie was able to spend her 15 minutes in the car with us, instead of sitting in the heat. | |
| 91561 | 2021-07-16 | In Person Visit | She also had a job interview at McDonald's on Union and Dunlap at 2pm, so I dropped her off after the residents received their shots and completed their observation periods. She was very appreciative. | |
| 91561 | 2021-07-14 | Phone Call | She requested that we set her an appointment to receive a COVID-19 vaccine. I will complete it ASAP. | |
| 91561 | 2021-07-09 | Phone Call | She wanted to know of nearby locations that were administering the COVID-19 vaccines and who also allowed walk-ins. I provided her the info via text. | |
| 91561 | 2021-06-14 | Phone Call | Financial Assistance - Utilities | She asked for assistance with completing and mailing off her CSA application. I scheduled her to come by the site at 11AM today. I will also utilize this time to update her LAS form. |
| 91561 | 2021-06-14 | Walk in | Financial Assistance - Utilities | I assisted her with completing her CSA application, making copies of the documents she needed, and mailing it off since the mail had already been delivered for today. |
| 91561 | 2021-06-01 | Phone Call | She needed assistance verifying her email address with her cable company to continue receiving her services. (She brought the letter she received from them) The task were completed. She was very thankful. | |
| 91561 | 2021-05-28 | Walk in | Financial Assistance - Other | She requested a trash bag to have until she was able to get to the store to get more later. |
| 91561 | 2021-05-28 | Walk in | Health & Wellness Sign-up | I completed her appointment to receive her first vaccine on June 17 at 12pm. She will need transportation. |
| 91561 | 2021-05-28 | Text Message | Outreach Food Items | Contacted for food giveaway this week |
| 91561 | 2021-05-25 | Walk in | Hygiene Items | She received 2 bottles of hand sanitizer. |
| 91561 | 2021-05-25 | Phone Call | Outreach | She requested to sign up to receive the vaccine at the fair we're having next month. |
| 91561 | 2021-05-24 | Walk in | Food | I saw her while I was walking the grounds and she stopped by later to get some meat. |
| 91561 | 2021-05-20 | Text Message | Workforce Development | I provided her with the flyer for the FedEx job fair on the 24th. I asked her to share it with anyone who may be interested. |
| 91561 | 2021-05-20 | Phone Call | Food | She called me back to let me know that she would stop by the site to get some of the food items from our giveaway. |
| 91561 | 2021-05-19 | Walk in | Hygiene Items | She stopped by to let me know that she'd made it back home safely and was glad to be back. She also requested some wipes. |
| 91561 | 2021-05-15 | Text Message | She let me know that she'd made it to Richmond, TX safely. I told her to enjoy her birthday trip (her first time traveling out of the tristate area). She said that she would be in touch periodically. | |
| 91561 | 2021-05-10 | Walk in | She received her Mother's Day gifts. | |
| 91561 | 2021-05-07 | Text Message | Food | She received the flyers for mobile pantry and the mother's day brunch at Pursuit God Church. |
| 91561 | 2021-05-06 | Text Message | Bible Study | was invited to our final bible study of the season |
| 91561 | 2021-05-04 | Phone Call | Counseling | She let me know that she would be traveling to Texas next week as a birthday gift from one of her close friends. This particular friend also has some health issues, so she really wants to see about her and care for her as well. She is really excited because she has never travelled this far from home before. |
| 91561 | 2021-05-04 | Phone Call | Food | She also let me know that she had to get DHS proof that she was not currently employed by Meritan. Ms. Key from Meritan, was able to fax a letter over stating that fact so everything has been resolved. |
| 91561 | 2021-04-30 | Phone Call | She informed me that she had to reschedule her vaccine appointment for May 13th at Cherokee Health. | |
| 91561 | 2021-04-30 | Walk in | Food | meat giveaway |
| 91561 | 2021-04-27 | Text Message | Financial Assistance - Other | I attempted to contact her to share the information for Arkansas legal aid that Akosua provided. I forwarded her the contact number and hours of operation so that she could reach out to them and see if they would take her case. |
| 91561 | 2021-04-26 | Walk in | Hygiene Items | She received some wipes. |
| 91561 | 2021-04-26 | Walk in | Food | received snacks |
| 91561 | 2021-04-26 | Walk in | is scheduled to receive her 1st dose of the Covid-19 vaccine Wednesday | |
| 91561 | 2021-04-22 | Walk in | Food | She received a bottle of water. |
| 91561 | 2021-04-21 | In Person Visit | Outreach | returned survey and received giveaway items |
| 91561 | 2021-04-21 | Text Message | Bible Study | sent invite and ZOOM link |
| 91561 | 2021-04-19 | Text Message | I asked her to let me know how her 1pm interview at Goodwill went. | |
| 91561 | 2021-04-19 | Phone Call | Workforce Development | She let me know that she completed her interview and thinks it went well. The interviewer will speak with his supervisor about her legal situation. |
| 91561 | 2021-04-19 | Phone Call | Outreach | The social worker reached out to the client about her legal issues. The client was referred due to legal fees from a fine with and outstanding balance as well as an arrest warrant. The client reports that she has made a payment in the past but has not recently and is need of legal aid. The social worker and site coordinator will work on finding resources. |
| 91561 | 2021-04-16 | In Person Visit | Workforce Development | Correction: Her interview for the hanger position at the Goodwill Austin Peay location will be Monday at 1pm. |
| 91561 | 2021-04-16 | In Person Visit | She brought me the most recent paperwork on the charge she received a few years ago. It seems the warrant stems for nonpayment of fines. The fee was $650. She has payed $365 to date. The remaining balance is $305. She did confirm that the charge is for drug paraphernalia. She received that fine and a year probation which was completed. I will forward the document to Christy. | |
| 91561 | 2021-04-16 | Walk in | Food | Gave her a call to let her know that I had some food to give away yesterday. She came by got some and took some wipes too. |
| 91561 | 2021-04-15 | Phone Call | Workforce Development | She let me know that she has an interview with Goodwill at 1pm on Tuesday of next week. |
| 91561 | 2021-04-15 | Phone Call | She also informed me that Memphis Area Legal Services instructed her to contact Arkansas Legal Services where she received her felony charge, to try and get it resolved. She asked for assistance with that because she is apprehensive about speaking with anyone over there. She feels that she was charged erroneously. I will reach out to our caseworkers to see if they can assist her with this issue. | |
| 91561 | 2021-04-15 | Phone Call | She has an appointment to speak with Christy tomorrow after 3pm. She will bring the paperwork containing her charges by the office tomorrow morning so that I can make copies and email them to Christy before the appointment. | |
| 91561 | 2021-04-14 | Phone Call | Workforce Development | We completed her online application for a "hanger" position at Goodwill. It was very lengthy, but we made it through. Between getting the info that I needed from her to her sharing some of her testimony, we had a good little fellowship. She even brought me an orange by the office to show her appreciation... |
| 91561 | 2021-04-13 | Walk in | Food | Ms. Debbie called to see if we have any food today that we were giving away. I was able to get her a couple of items from the food pantry. |
| 91561 | 2021-04-13 | Phone Call | Workforce Development | She rescheduled completing her job application to tomorrow morning. |
| 91561 | 2021-04-12 | In Person Visit | Workforce Development | She let me know that Ms. Key has not spoken with the manager at Backyard Burger yet, but has instructed her to complete an application for Goodwill as well. We will complete one tomorrow. I also let her know that I had attempted to call Ms. Key and left her a voicemail with my contact information. |
| 91561 | 2021-04-12 | In Person Visit | She was so happy today. I haven't seen her this joyful in a while. She let me know that she did attend church service on yesterday and got what she needed. She will continue to take steps toward being better and doing better which includes being intentional about who she allows in her personal space. | |
| 91561 | 2021-04-12 | In Person Visit | Hygiene Items | She received a face mask. |
| 91561 | 2021-04-08 | Text Message | Food | I texted Ms. Debbie to let her know about the food we are handing out today to neighbors. |
| 91561 | 2021-04-08 | Phone Call | Workforce Development | I completed an application for Backyard Burger online. Her connect at Meritan informed her of the position. She knows the manager at the Union location. Ms. Key at Meritan asked Ms. Debbie to have me contact her. I did attempt to call and left a message with my contact info included. |
| 91561 | 2021-04-05 | Walk in | Hygiene Items | Ms. Debbie came by today needing some help with talking with Comcast to pay for her bill over the phone. I also gave her a few wipes. She informed me too that she didn't know if she had any guarantees with getting a job at the Meritan and wanted me to look into for her. We talked a little bit about our Easter weekend and she shared with me that she went to church to celebrate. |
| 91561 | 2021-04-05 | Phone Call | Counseling | Called to let me know that she was able to make it to church Sunday and that she is feeling much better. She will call Legal Services about assistance with getting a divorce as well. |
| 91561 | 2021-03-30 | Phone Call | She let me know that she has been scheduled to receive her 1st COVID vaccine dose on Wednesday 3/31/2021. | |
| 91561 | 2021-03-29 | Walk in | Hygiene Items | Ms. Debbie came by to get some wipes. She also told me she was doing better after being sick for a couple of weeks. |
| 91561 | 2021-03-26 | Phone Call | Food | She called Thursday asking if we had any Ensure for her. I contacted Renee who said that she has I few bottles. I will go and pick them up today and get them to her. |
| 91561 | 2021-03-26 | In Person Visit | Food | I delivered the Ensure she requested to her door. |
| 91561 | 2021-03-26 | In Person Visit | Counseling | She looks and sounds much better than she did a few days ago. She has a follow-up doctor's appointment Tuesday. She will keep me posted. |
| 91561 | 2021-03-25 | In Person Visit | Outreach | She let me know that she has not yet been contacted by Cherokee Health about being vaccinated. She also has a dentist's appointment in June. She was also informed that she is suffering from a gallstone that will not require surgery, but has her in quite a bit of pain. The physician stated that it is small enough to pass naturally. I told her to get some rest and to call me if she needed any assistance. |
| 91561 | 2021-03-18 | Phone Call | Counseling | She called for assistance understanding the instructions for her prescription medication. She read it to me and I confirmed to her that she was taking it correctly. We talked awhile because she hasn't been feeling well and got emotional. We prayed together and her spirits were lifted some. She will keep me updated on her condition. |
| 91561 | 2021-03-17 | Phone Call | She signed up to receive the COVID vaccine at Cherokee Health. | |
| 91561 | 2021-03-16 | Walk in | Hygiene Items | Ms. Debbie came by to pick up some wipes. |
| 91561 | 2021-03-15 | In Person Visit | She came by the office to be assisted with paying her internet bill. | |
| 91561 | 2021-03-15 | In Person Visit | Food | Received items from the food giveaway last week. |
| 91561 | 2021-03-15 | In Person Visit | Food | Received items from the food giveaway last week. |
| 91561 | 2021-03-15 | In Person Visit | She came by and informed me that she thinks she has a UTI and asked for cranberry juice and water. She said that she does have an appointment scheduled with her physician Friday. I gave her a bottle of water and delivered 2 bottles of cranberry juice to her after I left work Friday. | |
| 91561 | 2021-03-15 | Phone Call | Outreach | She wanted to know if she could still sign up to receive the vaccine. After speaking with Ms. Hattie I added her to the list and let her know to expect a call from Cherokee Health to set up an appointment. |
| 91561 | 2021-03-15 | In Person Visit | Counseling | Ms. Debbie came by the office to let me know that the UTI she thought she had was something more serious and that she ended up going to the emergency room this weekend. She was treated and prescribed medication, which she is taking. I encouraged her and prayed with her. She will keep me posted and let me know if she needs my support with anything. |
| 91561 | 2021-03-08 | Walk in | Food | Ms. Debbie came by to drop off some purses in the clothes closet. She also requested some food items and wipes from the pantry. I haven't seen her in a while and we were able to catch up. She is still working with the Meritan. |
| 91561 | 2021-03-04 | In Person Visit | She came by the office to inform me that she did contact Memphis Area Legal Services about possibly clearing the felony on her record. She was able to speak to someone who will be sending her 2 forms in the mail to complete. She will let me know if she needs any assistance with filling them out. She's very excited about the possibility of having that off of her record. | |
| 91561 | 2021-02-25 | In Person Visit | Hygiene Items | She requested wipes and socks. Because of the water situation, I gave her a few packs of wipes as well as a few pair of socks. |
| 91561 | 2021-02-25 | In Person Visit | Food | She requested a food box. |
| 91561 | 2021-02-25 | Phone Call | She let me know that her assignment through Meritan will be at Faith Heritage Church off of Jackson. She doesn't know what her hours and pay will be yet, but she is very happy to begin work again and that the location is nearby. She says that she feels truly blessed! | |
| 91561 | 2021-02-25 | Phone Call | I sent her the contact number for Memphis Area Legal services because in speaking with her, she mentioned how she feels she was unfairly charged with a felony a few years ago. Though Meritan is willing to work around it with her, she expressed how this has affected her ability to garner employment. I urged her to call the number and explain her situation to them like she explained to me to see the possibility of the charge being expunged. | |
| 91561 | 2021-02-25 | Phone Call | Mrs. Debbie Mason-Green recently hired with Faith Heritage Church off Jackson Ave. | |
| 91561 | 2021-02-25 | In Person Visit | Food | She received some of the salads that DOOP delivered. |
| 91561 | 2021-02-25 | Text Message | Bible Study | I invited her to bible study. |
| 91561 | 2021-02-25 | Text Message | I sent her the flyer for the mobile dentist at Pursuit of God Church next week. She said that she will be making an appointment since she doesn't have dental coverage. | |
| 91561 | 2021-02-18 | Text Message | Bible Study | I let her know that bible study is still in session this week. She was excited to hear that, but ended up not being able to attend. |
| 91561 | 2021-02-16 | Text Message | I asked her how she was doing and if she was staying warm. She said that she is doing well and wanted to know when we'd be back in the office. I let her know that we would return when the roads cleared and safer for us to travel. She sent blessings and love to us. | |
| 91561 | 2021-02-16 | Text Message | Outreach | I attempted to reach out to her to see how she and her children were doing. |
| 91561 | 2021-02-12 | Phone Call | She wants to set a time to stop by the office so that I can assist her with downloading ZOOM onto her new device as well as practice logging in. I told her that I will let her know when I'm back in the office. | |
| 91561 | 2021-02-10 | Text Message | Bible Study | Sent ZOOM link |
| 91561 | 2021-02-08 | Phone Call | Workforce Development | She is currently completing orientation to work with Meritan. Her second day of orientation is tomorrow. They were initially going to send her to work in the kitchen at Salvation Army, but they are searching for somewhere closer, to assure that she won't have any transportation issues getting to work. |
| 91561 | 2021-02-08 | Phone Call | Counseling | We also spoke for quite a while as she updated me about what was going on in her personal life. She also wanted to let me know that she was able to get a new phone upgrade and made sure that I had her new phone number. She was happy that this happened because now it will enable her to join our bible studies. |
| 91561 | 2021-02-04 | In Person Visit | Bible Study | She came by the office so that I could install ZOOM onto her phone for bible study. We were unable to get it installed. I will try to think of another alternative for her. |
| 91561 | 2021-02-02 | Phone Call | Workforce Development | Ms. Debbie called to let me know that she got a job ticket this week with LSI for Patterson warehouse. She was unable to go this morning, but has her transportation together to take her for the remainder of the week. She promised that she would communicate when she is having transportation issues because the buses will not get her there on time. (6AM) |
| 91561 | 2021-01-27 | Phone Call | Workforce Development | Shelley from LSI let me know that she spoke with the client this morning about coming to their branch to update her info. She doesn't have transportation, so she set it up for her to speak with someone over the phone. I provided her with the number to call and she was told to call back at 2pm. I will send her a reminder. |
| 91561 | 2021-01-26 | Walk in | Workforce Development | The client informed me that Meritan is suggesting that she continue her job search, so I reached out to Shelley from LSI staffing but was unable to reach her. I did leave her a voicemail and texted her the client's contact info. |
| 91561 | 2021-01-26 | Walk in | Hygiene Items | The client requested wipes. She also informed me about how her colonoscopy appointment went. She said that they'd prescribed her some medication and that she had an incident where she passed out once this weekend while visiting family. She says she was okay after that and thinks it was the medication. I made her promise that she would still call her doctor and let him know that this occurred, and most definitely if it happens again. She promised me that she would. I will check on her again in a couple days. |
| 91561 | 2021-01-26 | Text Message | Workforce Development | I texted the client the LSI staffing job app. |
| 91561 | 2021-01-22 | In Person Visit | I encountered the client as I was entering the office this morning. She was waiting at the bus stop. After asking her how she was, she informed me that she was headed to an appointment at her doctor's office. | |
| 91561 | 2021-01-21 | In Person Visit | Hygiene Items | Ms. Debbie came by to pick up some hygiene items. |
| 91561 | 2021-01-19 | Phone Call | The client requested assistance with finding the bus route times for the bus stop that runs in front of the site. I went to the MATA website and provided her with all of the inbound routes for the week. | |
| 91561 | 2021-01-15 | Phone Call | Counseling | The client received an email stating that her job application for Arby's was not complete. I informed her that I completed everything that was on the website. She has also been receiving direct text messages from the manager at the store she's applying at. I instructed her to correspond with the manager and still go to her 2pm interview. I encouraged her to ask them questions and find out if there was anything else that she needed to submit. |
| 91561 | 2021-01-14 | In Person Visit | Workforce Development | I assisted the client with completing application for Meritan and helped her mail it off. I also assisted her with completing an online application for Arby's on Union. She has an interview with them tomorrow at 2pm. |
| 91561 | 2021-01-14 | In Person Visit | I also assisted the resident with completing an automated payment of her internet bill. | |
| 91561 | 2021-01-13 | Phone Call | Workforce Development | The client called to reschedule her appointment for me to assist her with her paperwork for Meritan. We will meet tomorrow at 1pm. |
| 91561 | 2021-01-11 | In Person Visit | Christmas Basket | Received |
| 91561 | 2021-01-08 | Phone Call | Workforce Development | The client requested to make an appointment to receive assistance completing her intake process for Meritan. She said that it was not an immediate need, so we set her appointment for Tuesday, 01/12/2021, at around 9AM. |
| 91561 | 2021-01-08 | Phone Call | On the same call today, the client also had a couple questions about applying for social security. She wanted to know what age she could apply if it wasn't for disability. She will be 61 years old in May. I informed her that she can begin to receive partial benefits at 62, and that I would reach out to our caseworkers when that time draws near, to help her to complete that process sufficiently. | |
| 91561 | 2021-01-07 | Phone Call | Workforce Development | Worked with Ms. Debbie over the phone to check in on some applications she has filled out for jobs in the Frayser area. One of the employers wasn't hiring and the other one never picked up the phone. Trying to find local places hiring people since Ms. Debbie can only use the bus system for transportation. She has applied for unemployment but has had difficulty accessing her unemployment benefits. |
| 91561 | 2021-01-05 | Phone Call | Food | Gave Ms. Debbie some items from the food pantry |
| 91561 | 2021-01-04 | In Person Visit | She requested hygiene items, so I provided her with some wipes. | |
| 91561 | 2020-12-18 | In Person Visit | Christmas Pairing | Delivered her adopt a senior gifts. She leaped up and down with joy because she got the TV she prayed for. |
| 91561 | 2020-12-16 | In Person Visit | Financial Assistance - Other | She requested assistance paying a bill. I also walked her through the steps to complete the process herself next time. She was very appreciative. |
| 91561 | 2020-12-14 | Phone Call | Christmas Pairing | Completed an adopt-a-senior Christmas application. |
| 91561 | 2020-12-11 | In Person Visit | Workforce Development | Helped Ms. Debbie apply for a job and referred her to our social workers to help with her unemployment claim. |
| 91561 | 2020-12-09 | In Person Visit | Hygiene Items | I gave Ms. Debbie some wipes today and talked with her about job searching. |
| 91561 | 2020-12-08 | Phone Call | Workforce Development | She called to inform of the progress that she was making with LSI staffing. I'd previously completed an application for her and sent her name to our contact and Will recently completed another one for her. She said they seem to be pulling up her old application from years ago. Now that she has an LSI staffperson whom she can contact directly, I told her to make sure she informs them that she applied through NCC so that she can be directed to right person. |
| 91561 | 2020-12-03 | In Person Visit | Workforce Development | I assisted Ms. Green with applying for jobs and a staffing agency. |
| 91561 | 2020-12-03 | In Person Visit | Food | I handed off some food items to Ms. Green. |
| 91561 | 2020-12-01 | In Person Visit | Workforce Development | Today, I assisted Ms. Debbie with filling out some job applications and connecting her to LAS staffing. |
| 91561 | 2020-12-01 | In Person Visit | Christmas Basket | Completed Christmas basket application. |
| 91561 | 2020-11-30 | In Person Visit | Thanksgiving Food | Ms. Debbie received her Thanksgiving basket. |